Dermluxa – Shipping Policy

1. Is shipping free?

Yes. At Dermluxa, shipping is always included in every order. The price you see is the price you pay — no hidden fees, no surprises at checkout.

2. Where do you ship to?

We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not offer international shipping at this time.

3. How long does delivery take?

Estimated delivery times after your order is processed:

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day

Business days are Monday–Friday, excluding U.S. federal holidays.

4. How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation. Orders placed after 2:00 PM EST will be processed the next business day.

5. Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.

6. What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. Please include your order number and a photo of the damaged item if applicable.

7. Can I change my shipping address after placing an order?

Address changes can only be made before the order is processed. Please contact us immediately at care@dermluxa.com if you need to update your shipping address.

8. Do you ship to PO Boxes?

Yes, we ship to PO Boxes via USPS. However, expedited and overnight shipping options may not be available for PO Box addresses.

9. What carriers do you use?

We ship through trusted U.S. carriers including: